FAQ
What countries do you deliver cigars to?
We deliver to almost anywhere in the world. We now ship Cuban cigars exclusively by 6-10 business days Air Mail. Deliveries are guaranteed to any location worldwide. Shipping fees for orders up to $ 150 are $ 30 per order
In what currency are your prices?
Our prices are in US$. We do business literally in every corner of the world and US$ is a universally understood currency.
What methods of payment do you accept?
We accept Visa, Mastercard & American Express Credit Cards online through a secure SSL system.
What is your return policy?
If your cigars are returned for such reasons as UNCLAIMED, WRONG ADDRESSED or any other reason clearly showing that order is returned not by our fault – in such case, when we receive the goods, we will refund the amount of your order except 10% processing commissions and $15 return fee that we pay upon the receipt of such shipments. Another option is reshipping your order for a flat fee of $35 (shipping expense).
Do you guarantee delivery?
Shipments are guaranteed for delivery. Should a shipment not arrive for ANY reason we will either replace the order or refund the amount of the order – whichever you prefer. Simply stated: We guarantee delivery.
Do you guarantee the cigars you sell are authentic?
Our supplier only delivers quality authentic Cuban Cigars from a bonded warehouse. 100% Guaranteed real long filler, hand-rolled Cuban Cigars. The boxes are sealed and display the Habanos authenticity seals.
Can I order by phone?
Call us at : 1-888-544-9449 to complete your order. You can also place your order through our site and finalize payment by phone, with our phone payment module.
How safe is to send you my credit card details?
We use the industry standard, Secure Socket Layer (SSL) 256 encryption, to ensure our online ordering facility is fully secured for credit card transactions. By convention, URLs that require an SSL connection start with https: instead of http:. That means that no personal or credit information is sent unsecured.
How are your cigars packaged?
Our cigars are shipped with their original cigar bands on. We NEVER remove cigar bands or re-package cigars in any way. We ship in the original boxes (vacuum packed for their protection) with original Cuban factory seals and deliver to your doorstep in a prompt and CONFIDENTIAL way.
Do you ship cigars to Canada?
No.